Users will receive an ‘Unknown Error’ when trying to import an image file as a signature in Adobe Acrobat DC. This known issue also prevents users from converting images files to PDF using the Adobe right-click context menu. Import the attached registry file onto the affected users PC to resolve To import the .reg file, follow the steps below Save the .reg file onto the user's PC Right-click on the .reg file then choose Merge Click Run Click Yes On the ‘Are you sure you want to continue screen’ click Yes Once the keys and values have been successfully added, click Ok

This article will provide the steps to assign an Adobe license to a user via Federated ID. Instructions: Log in to the Adobe Admin Console using your email address and password- https://adminconsole.adobe.com/BE56973656D4CEE87F000101@AdobeOrg/overview# Click on the LCAA - Independent Institute of Education - Tertiary in the top right hand corner of the console and change to Independent Institute of Education. Click on Settings > Directories > sts1.advtech.co.za Click on Sync. Click Go to Settings. Under Allow editing of synced data in Admin Console click Enable Editing > Enable. Note: editing is only enabled for 1 hour. Click Close. Click on the Independent Institute of Education in the top right-hand corner of the console and change to LCAA - Independent Institute of Education - Tertiary. Click on Users at the top of the screen. Click Add User. Enter the user email address. The console should complete the Name, Email Address, and ID Type automatically. If not, enter the username and surname, and check that Federated ID is listed under ID Type. Click on the + sign then click User Groups. Select the respective User Group. Click Save. Administrator permissions are required on the Adobe Admin Console. Adobe license requests to be logged as a service request, with a detailed description/motivation, via the ADvTECH IT Service Desk with the Divisional ICT Manager as an approver.

Instructions: Connect via RDP to ADPK-VPN-MGT3 Open Windows Explorer In the address bar type \\vpn.advtech.co.za\SYSVOL\vpn.advtech.co.za\scripts\Signature Double click on the folder for the respective brand. There is a list of folder names and brands in the Signature folder labelled Signature Folder Labels.txt Double click on the respective brand signature template to open it in Microsoft Word for editing To update the image on the template, right-click on the current image in the template then click ‘Change Picture…’ Browse to the location of the new image then select it then click Insert Save the template by clicking on the Save button To mark the template update for deployment, right-click on the respective domaincheck_xxxx.ps1 script in the Signature folder then click Edit On-Line 1, change the username of the person that is doing the script editor. Also, change the date to the date the script was edited On-Line 2, change the $SignatureVersionRoot value to the next version number, for example, if the current version number is 5.2, then 5.3 will be the next version number At the bottom of the script, include a comment which must contain the version number, the brand, and the description of the change that was made Click the Save button to save the changes Users that will be editing signature templates and scripts will need to be members of the Netlogon Signature Access group on VPN Images need to be in .png format with a bit depth of 32

Please follow the instructions listed below to install MS Office Click http://www.office.com Click ‘Sign In’ Enter your @connect.co.za email address then click Next Click ‘Work or School Account’ Enter your password then click Sign In On the Microsoft Office Home screen, click Install Office > Office 365 apps The download and setup process will start

This how-to article will provide step-by-step instructions to move computers to the correct location on the MyPC admin console Log onto http://adpk-std-mp1/MyPC/Admin.htm using STD admin account username and password Click on Admin Expand Sites Expand _default Click on _default In the window on the right-hand side, click on the computer, then click Edit In the Edit window click on the drop-down arrow next to Site/Location Choose the location from the list then click Save

Please follow the steps below to check the license usage Log into http://adpk-std-mp1/MyPC/Admin.htm using STD admin account username and password Click on Admin Click on Maintenance Click on License Usage

This article will resolve a SCOM agent in a ‘Not Monitored’ state on the Operations Manager console Log onto a server that has the Operations Manager console installed In the Operations Manager window, click Monitoring, then click Windows Computers Take note of which servers, if any, are in a ‘Not Monitored’ state Add the server name (FQDN) to a text file. Save the text file as servers.txt on the C: drive Open Powershell as an Administrator, then copy and paste the command below Hit enter to run the command $server =Get-Content C:\servers.txt Invoke-Command -ComputerName $server -ScriptBlock { net stop HealthService Remove-Item -Path "C:\Program Files\Microsoft Monitoring Agent\Agent\Health Service State" -Recurse -Confirm:$false net start HealthService  }

Batch file to force the SCCM client install on a workstation Copy the contents of the attached file to C:\Windows\ccmsetup Run the SCCMClient.bat file as Administrator Monitor the client status using the Configuration Manger Console

Use this method when a SCOM agent is showing as greyed out or ‘Not Monitored’ on the Operations Manager console Open Operations Console In the Monitoring workspace, expand Operations Manager and then expand Agent Details Click Agent Health State In Agent State, select an agent In the Tasks pane, click Flush Health Service State and Cache

Please follow the steps listed below for the migration activity: Login with STD\ account Enable Administrator account Set a secure password Login as Administrator Remove server from the domain (use STD\admin credentials) Restart Login as Administrator Change Primary DNS to 10.xxx.4.1 Change Secondary DNS to 10.253.0.3 Change server name to new naming convention Join to student.advtech.co.za domain (use VPN\admin credentials) Restart Move server to correct OU on the student.advtech.co.za domain Login as Administrator Run gpupdate /force Log on as VPN\ admin account Remove old STD\ users and groups from the local Administrators group Uninstall SCOM Agent from Control Panel > Programs and Features Deploy SCOM agent Force server to check into WSUS Check if Server is listed in McAfee EPO