ADvLEARN - The student is using the correct details to sign in but is still unable to access the platform

The student is using the correct details to sign in but is still unable to access the platform.

If a learner encounters an error message stating 11unable to process the request due to missing initial state,11 they can resolve this issue by taking the following steps:

Open the Chrome browser
Access the browser settings
Navigate to settings
Look for the option to manage or configure cookies
Select "ALLOW for cookies

By allowing cookies in their browser settings, the learner should be able to resolve the issue and proceed without encountering the missing initial state error.